In the ever-expanding landscape of financial services, it can be overwhelming to choose the right institution for your banking and lending needs. One option that has gained popularity in recent years is ESL Federal Credit Union. With a wide range of financial services, including checking and savings accounts, credit cards, loans, mortgages, and more, ESL Federal Credit Union aims to meet the diverse needs of its members. In this review, we will take a closer look at ESL Federal Credit Union, examining its features, eligibility requirements, customer reviews, and overall legitimacy.

What is ESL Federal Credit Union?
ESL Federal Credit Union is the largest credit union in Greater Rochester, with assets of over $9.2 billion. It offers a variety of financial services to the public in New York, catering to individuals and businesses alike. The credit union holds an A+ rating from the Better Business Bureau, highlighting its commitment to customer satisfaction and service.
To become a member of ESL Federal Credit Union, you must meet specific eligibility criteria. Individuals residing in New York State counties such as Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming, or Yates are automatically eligible for membership. Additionally, individuals with a family member or member of their household who is already an ESL member can also join. Those living, working, worshipping, or attending school within the boundaries of the City of Rochester are also eligible. Employees and retirees of certain companies, as well as members of specific groups and associations, can also become members of ESL.
The Application Process and Eligibility

Applying for a personal loan with ESL Federal Credit Union is straightforward. You can choose to fill out an application online, visit any ESL branch, or call their designated phone number. When applying, ensure that you have all the necessary documentation with you to expedite the process.
ESL Federal Credit Union offers flexible terms ranging up to 120 months, allowing borrowers to customize their repayment plans according to their needs. However, it is important to note that the credit union does not disclose the highest interest rates on its website, making it difficult to compare its rates with other lenders.
Customer Reviews and Ratings
While ESL Federal Credit Union holds an A+ rating from the Better Business Bureau, it is not accredited by the organization. Customer reviews play a vital role in assessing the quality of service provided by financial institutions. Unfortunately, ESL Federal Credit Union has received mixed reviews from its customers. With an average of 4 customer reviews and 18 complaints closed in the last 3 years, the credit union has earned a 1-star rating out of 5 stars from its customers. It is important to consider these reviews when making a decision about your financial institution.
Loan Terms and Fees
When it comes to loan terms and fees, ESL Federal Credit Union offers a certain level of flexibility. The credit union does not disclose the highest rates on its website, which can make it challenging to evaluate the competitiveness of its loan offers. However, the lowest rates range from 7.95% to 9.95%, depending on various factors such as the loan amount, repayment term, and borrower’s creditworthiness.
It is essential to be aware of potential late fees when considering a loan from ESL Federal Credit Union. Late fees for personal loans are typically 10% of the overdue payment of interest and principal and are charged 15 calendar days after the scheduled due date.
Impact on Credit Score and Pre-payment Penalties

Taking out a loan can have both positive and negative effects on your credit score. When you initially apply for a loan, lenders typically perform a soft credit check, which does not lower your credit score. However, once you proceed with the loan application, a hard credit inquiry will be conducted. This hard inquiry can have a temporary negative impact on your credit score. It’s important to understand the potential consequences and ensure that you can manage the loan responsibly to avoid any negative impact on your creditworthiness.
One advantage of ESL Federal Credit Union is that it does not charge any pre-payment penalties. This means that borrowers can make early payments or pay off their loans in full without incurring any additional fees. This flexibility allows borrowers to save on interest payments and potentially pay off their loans ahead of schedule.
Making an Informed Decision
When considering ESL Federal Credit Union for your financial needs, it’s crucial to weigh the pros and cons and gather as much information as possible. While the credit union offers a range of services and flexible loan terms, the lack of transparency regarding its highest interest rates and the mixed customer reviews raise concerns.
To make an informed decision, it is advisable to compare ESL Federal Credit Union with other lenders in terms of interest rates, fees, customer reviews, and overall reputation. It’s essential to understand your financial goals and requirements and choose a lender that aligns with your needs.

FAQs
How does ESL Federal Credit Union ensure the security of my personal and financial information?
Answer: ESL Federal Credit Union prioritizes the security of its members’ information. It employs robust encryption protocols, multi-factor authentication, and strict access controls to safeguard sensitive data. Additionally, the credit union regularly undergoes security audits and assessments to identify and address potential vulnerabilities.
Can I access my ESL Federal Credit Union accounts and perform transactions online?
Answer: Yes, ESL Federal Credit Union provides a secure online banking platform that allows members to access their accounts, view balances, transfer funds, pay bills, and more. The online banking portal utilizes industry-standard security measures to protect members’ information and transactions.
How does ESL Federal Credit Union support its local community?
Answer: ESL Federal Credit Union is deeply committed to giving back to the communities it serves. Through its ESL Charitable Foundation, the credit union supports various educational, cultural, and social initiatives. It provides grants, scholarships, and sponsorships to organizations and events that contribute to the well-being and growth of the community.
What types of educational resources does ESL Federal Credit Union offer to its members?
Answer: ESL Federal Credit Union is dedicated to empowering its members with financial knowledge. It offers a wide range of educational resources, including online articles, blog posts, webinars, and in-person seminars. These resources cover topics such as budgeting, saving, credit management, and retirement planning, helping members make informed financial decisions.
How does ESL Federal Credit Union assist members facing financial difficulties?
Answer: ESL Federal Credit Union understands that members may encounter financial challenges from time to time. It has a dedicated team of financial advisors who work closely with members to provide guidance and assistance. The credit union offers options such as loan modifications, repayment plans, and financial counseling to help members overcome financial difficulties and regain stability.
Does ESL Federal Credit Union offer mobile banking services?
Answer: Yes, ESL Federal Credit Union provides a robust mobile banking app that allows members to manage their accounts on the go. The app enables users to check balances, deposit checks, transfer funds, pay bills, and receive important account notifications. It is available for download on both iOS and Android devices.
Can I use my ESL Federal Credit Union debit card internationally?
Answer: Yes, ESL Federal Credit Union debit cards can be used internationally. However, it is important to notify the credit union of your travel plans in advance to prevent any potential issues with card usage. Additionally, it is advisable to familiarize yourself with any foreign transaction fees or currency conversion charges that may apply.
How does ESL Federal Credit Union support local businesses?
Answer: ESL Federal Credit Union is committed to supporting the growth and success of local businesses. It provides business banking services, including business loans, lines of credit, merchant services, and cash management solutions. The credit union also actively participates in community events and initiatives that promote local businesses.
What are the benefits of becoming a member of ESL Federal Credit Union?
Answer: As an ESL Federal Credit Union member, you gain access to a range of benefits. These include competitive interest rates on loans and savings accounts, personalized financial guidance, exclusive member discounts, and offers, convenient online and mobile banking services, and the opportunity to participate in the credit union’s decision-making processes.
How does ESL Federal Credit Union contribute to sustainable and environmentally-friendly practices?
Answer: ESL Federal Credit Union recognizes its responsibility to protect the environment and operates with sustainability in mind. It has implemented numerous eco-friendly initiatives, such as energy-efficient branch designs, paperless statement options, electronic document signing, and recycling programs to minimize waste. The credit union also supports environmental causes through partnerships with organizations focused on sustainability and conservation.
Managing Your Finances
Regardless of the financial institution you choose, managing your finances effectively is crucial. Here are some tips to help you stay on top of your financial well-being:
- Create a Budget
Developing a budget tailored to your income and expenses is essential. A budget helps you track your spending, save money, and allocate funds to meet your financial goals. Stick to your budget as closely as possible to avoid unnecessary debt and improve your overall financial prospects.
- Seek Professional Advice
If you need guidance in navigating your financial situation, consider consulting with a financial advisor. They can provide personalized advice based on your specific circumstances, help you understand your options, and assist in creating a financial plan that aligns with your goals.
- Communicate with Creditors
If you find yourself struggling to meet your financial obligations, don’t hesitate to reach out to your creditors. Many companies are willing to work with customers to establish more manageable payment plans. By proactively communicating and seeking assistance, you can avoid falling further into debt and maintain a healthier financial situation.
Conclusion
ESL Federal Credit Union offers a range of financial services to its members, including loans, mortgages, and various banking products. While the credit union has garnered an A+ rating from the Better Business Bureau, it is not accredited and has received mixed customer reviews. The lack of transparency regarding its highest interest rates raises questions about the competitiveness of its loan offers.
When considering ESL Federal Credit Union or any financial institution, it’s important to thoroughly research and compare different lenders. Factors such as interest rates, fees, customer reviews, and overall reputation should be considered. Taking the time to make an informed decision and managing your finances effectively will help you achieve your financial goals and maintain a healthy financial future.
ESL Federal Credit Union
ESL Federal Credit Union Review
ESL Federal Credit Union offers a range of financial services to its members, including loans, mortgages, and various banking products. While the credit union has garnered an A+ rating from the Better Business Bureau, it is not accredited and has received mixed customer reviews. The lack of transparency regarding its highest interest rates raises questions about the competitiveness of its loan offers.